Magic Process Privacy Policy

Effective January 1, 2007

PRIVACY POLICY

Magic Process, LLC ("Magic Process") believes that when you use any Magic Process product or service, you should understand when and how personal information is collected, used, disclosed and protected. That's why we have provided you with this Privacy Policy (the "Policy").

The Policy applies to all United States Magic Process business units, and to all Magic Process traffic originated in the United States, including those providing Internet services. International transactions are protected under applicable laws in the various nations where the transactions take place. The Privacy Policy applies to visits to or transactions with Magic Process Websites such as www.magicprocess.com.

MAGIC PROCESS CUSTOMER INFORMATION PRIVACY PRINCIPLES

This section explains the five principles of the Magic Process Privacy Policy.

Magic Process protects the privacy of its clients and customers consistent with applicable law. In the context of these Privacy Principles, personal information is information that is directly associated with a person such as his or her name, address, telephone number, e-mail address, activities and preferences. Nonpublic personal information generally means a subset of personal information, which is sensitive and not publicly available, such as credit card number, social security number, and bank account information. Publicly available information is information that is typically available from governmental records, telephone and other public directories, widely distributed media such as newspapers and radio, and from companies that provide demographic or marketing materials to others as a part of their business. Publicly available information includes contact information, such as name, address, telephone number, email address, activities, and preferences.

These principles apply generally within Magic Process.

  • Magic Process creates, obtains uses your personal information to provide you the products and services you order, and to present you with product and service offerings that we believe may interest you.
  • Magic Process provides its customers opportunities to control whether Magic Process contacts them with offers on products and services.
  • Magic Process does not disclose nonpublic personal information (such as credit card numbers), without your consent or direction, except to business partners involved in providing Magic Process service to customers, or as required or allowed by law. When Magic Process discloses nonpublic personal information to business partners, the Magic Process contract with the business partner protects the nonpublic personal information from uses outside of those necessary to assist in providing Magic Process services. Magic Process will disclose nonpublic customer information as specifically directed by customers, such as when a customer has made another company the agent of the customer for purposes of arranging service.
  • Magic Process endeavors to make nonpublic personal information contained in its records available to customers through its customer service representatives.
  • All Magic Process associates are covered by a code of conduct, which makes them responsible for ensuring the privacy of all nonpublic personal information.


These five Principles explain Magic Process' commitment to protecting the privacy of nonpublic personal information. In order to serve customers, Magic Process must develop, obtain and use sensitive nonpublic personal information and Magic Process recognizes that its customers are rightfully concerned that their information be used for only appropriate purposes and that their nonpublic personal information be protected from inappropriate use or disclosure. Magic Process' goal is simple: to balance the interests and concerns of our customers dealing with privacy of their information with their interest in receiving quality service and information about useful new products.

INFORMATION WE COLLECT ABOUT YOU

We collect personal information about users of our products or services in the normal course of our business. This is how we know where to send you a bill for service, for example, or to ensure you are qualified for the services you select, or to identify you when you call for customer assistance. The information we collect also helps us improve and keep you informed of new services and products.

Personal information is information that is directly associated with a specific person such as his or her name, address, telephone number, e-mail address, activities, and personal preferences. Our definition of personal information does not include de-identified information. This is information that we collect about users, a category of services, or customers and from which any personal information has been removed. This data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. De-identified data also might be purchased by or shared with a third party: for example, one interested in locating a business in a particular part of town.

For our business and government customers, our customer is the business or government entity purchasing the service or product for its employees or other authorized users. If you receive certain pricing, terms or other benefits through a business or government customer's agreement with us, this Policy governs your personal information. If the business or government customer requests information about your account or usage of the services, we may share such information. For example, we may need to provide such information to determine your continued eligibility to receive the services under an agreement or the law, such as in the case of priority access.

Here are some examples of the types of personal and other information we collect and when we collect it. You should refer to the rest of this Policy to see how we use, disclose and protect that information:

Information You Give Us: We collect personal information you give us when you purchase a Magic Process product or use our services. We may request information about you, such as the following types of information:

  • Name
  • Shipping and/or billing address
  • Credit card number or account number
  • Business phone or fax number
  • Email address
  • Federal Tax ID
  • Company name
  • Other information your employer may ask us to collect, such as purchase order number, employee number, and the like


USE OF PERSONAL INFORMATION

Magic Process uses the information you provide for the purpose it was provided in the normal course of our business and to provide you with marketing communications, as detailed below. The following explains in more detail how we use personal information.

Internal Business Use. Your personal information is used in many aspects of our business operations. We use personal information to provide you the services you request, to properly identify you when you contact us, to bill and collect for services, to ensure your creditworthiness for continued service, to determine appropriate state and local payment of taxes, to protect our rights or property, or to enforce the terms of any agreements or terms of service. We use personal information to communicate with you about your account or other matters, our services or products you use, or to respond to your requests.

Magic Process or its agents may store e-mail messages for a brief period of time. Magic Process or its partners may, without legal process, access and disclose the messages to protect both an individual during emergencies, or Magic Process from unlawful or fraudulent use of its services.

DISCLOSURE OF PERSONAL INFORMATION

This section of the Policy explains when personal information may be disclosed.

Vendors. We may share personal information with a third party to complete a transaction you have requested or to perform a service on our behalf. When the third party acts solely on our behalf, Magic Process does not allow it to use your information for other purposes.

Protection of Magic Process and Others. We disclose personal information when we believe release is appropriate to comply with the law (e.g., legal process, service information); to enforce or apply our customer agreements; to initiate, render, bill, and collect for services; protect our rights or property, or those of users of our services; to protect other service providers from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government requirement, or eligibility for government benefits; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

COOKIES AND WEB BEACONS ON THE WEBSITE

Cookies are small files placed on your computer's hard drive by a Website when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the site knows who you are and can personalize your visit. For example, cookies enable a Website shopping cart to function so that you only have to check out once. Consequently, cookies are often tied to the use of personally identifiable information while using our site and some functionality may be lost if you choose not to accept the use of cookies.

In general, we use cookies to collect information so that we can determine how to improve our site by seeing which areas, features and products are most popular; to personalize the site and make recommendations based on products you have liked in the past as well as to improve the site experience; and to complete transactions you have requested. Advertisers that serve ads on our site may also use their own cookies. Such outside cookies are governed by the privacy policies of the entities placing the ads, and are not subject to this Policy.

We also use a session-based cookie that maintains a user's session for continuity of navigation while viewing the site. After closing the browser the session cookie simply terminates.

Magic Process does not employ Web Beacon's on any Website.

MAGIC PROCESS PLACEMENT OF BANNER ADS ON OTHER WEBSITES

Magic Process may use third-party advertising companies to place advertisements about our products and services on other Websites. The advertising companies may use cookies and other technology such as Web beacons or tagging to measure the effectiveness of our ads. To measure advertising effectiveness and offer selective ad content, the advertising companies may use anonymous information about your visits to our and other Websites. The use of such cookies is subject to the advertising company's privacy policy, not the policy of Magic Process.

NETWORK AND INFORMATION SECURITY

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we take a variety of steps to protect against unauthorized access to our systems that store personal information such as policies limiting access to those systems to authorized personnel.

When you are ordering services or products through the Magic Process Website, we employ the Secure Sockets Layer (SSL) protocol for the transmission of the information from you to us. Also, we use encryption technologies to protect your account information when you are viewing your bill on our Website or via email. You should be aware that Magic Process has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.

You should keep your user name, password or other access information safe and confidential to protect against unauthorized access to your account information and services. And you must adopt passwords that others may not guess easily.

RETENTION OF INFORMATION

Magic Process retains all of the information it collects under this Policy for as long as there is a business need for it. In addition, we have a record retention policy that generally implements the broad range of regulatory requirements imposed for recordkeeping.

CHECKING ACCOUNT INFORMATION FOR ACCURACY AND ACCESSING YOUR REGISTRATION PROFILE

To change your contact, phone, account or e-mail preference information, visit "Client Services" or, for LitigationPRO customers, you may visit "LitPRO Admin". Enter your User Name as prompted and, when asked, enter your Password. If you have forgotten your User Name or Password, on-line helps are provided.

UPDATING THIS POLICY

Magic Process will update this Policy if our practices change or if the law requires changes to it. If at any point we decide to use personally identifiable information in a manner that is materially different from what was stated at the time it was collected, we will notify you via posting on this page for 30 days before the material change is made and give you an opportunity to opt out of the proposed use at any time.

CONTACTING US

If you have any questions about, or complaints that concern, this Policy, please visit Client Services or email us at info@magicprocess.com or call our offices at at (407) 541-0697. If you prefer, you also may write us at Magic Process, 1801 East Colonial Drive, Suite 105, Orlando, FL 32803. Our representatives will respond to your inquiries or help resolve any dispute concerning this Online Privacy Policy.

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